mybeanstore web store FAQ section

Within 7 days after receiving the order, you may request for return through email. Please contain the order number and reason of return. If the return request meets the requirements of our return policy, you will receive our return number through email. Please indicate the order return number on the package that is being mailed out. 1. Order return number and reason. 2. Please indicate contact information and return or exchange. 3. Please wait for mybeanstore service center email (email will be sent out within 24hrs after receiving, except for holidays). You may start packing the return or exchange the order. No return or refund policy 1. If product has been used. 2. If package is damaged when returning. 3. If item is damaged when returning. 4. Past 7 day of receiving or return or exchange order. 5. If return package does not contain return order number. To avoid any damage during mailing process please secure items in the box. If return items are damaged along the way we will bot except the return request. We suggest a tracking service if package goes missing we can not process the return request. Return After receiving the return order, within 14 days the payment will be refunded. Payment will be refunded to your credit card through paypal. * Attention: If we made the mistake on the order, including wrong color, wrong order, product is damaged, we will refund with no doubt. Return Policy 1. If the wrong product was sent. 2. If product was damaged upon receiving. 3. The product is unopened, never worn or alter. Must include previous packaging, box, tags. Sales items are nonrefundable. Upon receiving the exchange order we will arrange order to be sent back within 7 days free of charge. Items received for exchange will be processed and the same item and color will be exchanged for you. No exchanging for another product. Cancellation Our company processes orders the next day. If you need to cancel please contact use your order number. Cancellation confirmation number will be emailed out to you. Please be advised: Of order is being processed or shipped we are unable to cancel the order.

Mybeanstore currently only accepts Paypal as our payment method. Paypal offers VISA, MasterCard, American Express for choose from. (Register Paypal account is not necessary) Payment Without Paypal Account Once you select PayPal as your payment method and confirm your order, mybeanstore will automatically jump to Paypal's page. Simply click on the "Continue" button from Paypal's page (show below), and it will move you to the payment section where you can select from the choices provided (Visa, Mastecard, etc.). You will not have to register for a Paypal account if you do not have one. Payment Security All personal information and payments are secured through paypal. All credit card information will be processed through paypal payment center. At the same time Mybeanstore will not save any personal information.

❧ DOMESTIC ❧ We are based in Canada Vancouver, Shipment by Standard Domestic Shipping. Delivery time is about 3 to 7 business days. (Note: The Standard lnt'l Shipping does not have any tracking number) (Recommoned USD$10 for insurance or tracking number on requests) ❧ INTERNATIONAL ❧ International Shipment by International Air Mail. (Note: The International Air Mail does not have any tracking number) Delivery time is about 7 to 28 business days and it may take up tp 8 weeks to some European countries and South American countries due to strict custom inspection. We do not ship to France, Germany, Brazil, Spain.